Satisfaction Guarantee

We offer a 30 Day Money Back Guarantee on all our products provided.

This guarantee allows you to return product(s) if you are not satisfied with them based on any of the following;

  • You are not satisfied with the quality of the product(s).
  • You are not convinced by the effectiveness of the product.
  • The product does not work as intended.
  • You have used the product(s) correctly and are not satisfied.
  • The product(s) are causing problems.
  • See, Taste or Smell Guarantee
  • This guarantee allows you to return applicable product(s) if you cannot see, smell or taste the difference in the water after it has been passed through the applicable product(s).

Guarantee conditions and voiding

Any and all Guarantees will be void and Pure Water 4 Life shall not be liable to replace product(s) or refund you if any of the following apply;

  • Product(s) have been scratched, damaged, mishandled, misused, abused, destroyed, modified, disassembled, tampered with or similar.
  • Product(s) are missing parts or accessories including documentation and/or original packaging (*where applicable).
  • Product(s) contain parts or accessories which were not supplied with the product(s) or are from a third party.
  • Product(s) have been used outside of their maximum specifications, limit or capacity (such as over-pressure, over-voltage, being used outdoors if not an outdoor product and so on).
  • Product(s) have not been used correctly.
  • Product(s) have not been maintained correctly.
  • Product(s) have not been fully paid for.**

* “Where applicable” means where it applies to the product(s) in question.

** If you have not fully paid for the product(s) or services including applicable installation or delivery costs you cannot submit a guarantee claim, only once full payment has been received can you submit a guarantee claim provided it is within its active time frame.

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